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Customer Relationship Management - CRM

Refers to the methodologies and tools that help businesses manage customer relationships in an organized way. For small businesses, customer relationship management includes:

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 - CRM processes that help identify and target their best customers, generate quality sales leads, and plan and implement marketing campaigns with clear goals and objectives.

Rates From $1000 per month (3 months minimum - 1 month notice period)

Benefits

Customer relationship management tools have been shown to help companies attain these objectives:

  • Streamlined sales and marketing processes     

  • Higher sales productivity

  • Added cross-selling and up-selling opportunities

  • Improved customer service, loyalty, and retention

  • Increased call center efficiency

  • Higher close rates

  • Better customer profiling and targeting

  • Reduced expenses

  • Increased market share

  • Higher overall profitability

  • Marginal costing

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This document was based on Wikimedia Foundation Inc., a non-profit organization

VMC will:

  • Develop better communication channels

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  • Collect vital data, like customer details and order history

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  • Create detailed profiles such as customer preferences

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  • Deliver instant, customer-wide access to customer histories

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  • Identifies new selling opportunities

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